For a platform that connects to core healthcare systems to automate complex workflows and offers a conversational AI interface for patients and providers, Medchat·ai is a good example of a full-featured option. It's an AI automation platform that includes tools like Agent·ai for conversational AI, Live Chat for AI-assisted human support, and Integrations Toolkit for connecting to third-party systems. Medchat·ai connects to core systems, allows custom plugin development, and offers security with SOC 2 Type II certification and HIPAA compliance.
Another strong contender is Hyro, which promises to improve patient satisfaction and operational efficiency with conversational AI. Hyro automates up to 85% of patient interactions, including answering frequently asked questions, scheduling and routing complex calls. It connects to tools like Epic EMR and Salesforce, with real-time visibility into call center performance and customer journey metrics, making it a good choice for optimizing call center operations and cutting costs.
Get Well also has a full featured digital patient engagement platform that uses AI-powered technology to personalize care experiences. It includes features like targeted outreach, automated appointment scheduling and AI-powered care navigation, and connects to existing EHR systems. The platform is designed to improve patient loyalty, deepen patient relationships and transform healthcare delivery with a consumer-centric approach.
Last, Puppeteer has a conversational AI platform for healthcare organizations. It includes features like customizable patient intake forms, mental health companions and patient engagement virtual assistants. Puppeteer's real-time API and database integration means direct connections to external systems, and it's a secure, data-driven approach to improving patient care and addressing staffing challenges.