For a full voice AI platform with real-time analytics and insights, Retell AI is a good option. It includes features such as sentiment analysis, completion status of tasks, and support for deployment across multiple channels. The platform also tracks latency, analyzes calls after they're completed, and accommodates complex workflows. Retell AI is designed to scale and is HIPAA compliant, so it's a good fit for high-volume call centers or companies with sensitive data.
Another contender is AssemblyAI, which offers powerful speech-to-text transcription, speaker identification, sentiment analysis and other features. The platform is trained on 12.5 million hours of multilingual audio data and has integration tools that work with a variety of programming languages. AssemblyAI is geared for companies building their own AI products and has data protection through compliance with GDPR, PCI-DSS and SOC 2 standards.
If you need a platform that can rapidly ingest and analyze unstructured language data, Speak is worth a look. It can convert audio and video to text, help with meetings, analyze survey and form data, and assist with qualitative research. Speak can integrate with Zoom and Microsoft Teams, among other tools, and has flexible pricing and a highly rated customer support system.
Last, Vocol offers a GPT-powered voice collaboration platform that can convert spoken words into useful text with high accuracy. It can generate summaries, highlight topics and assign action items. Vocol can transcribe multilingual audio and offers real-time collaboration insights, making it a good fit for team collaboration and productivity.