Question: I'm looking for a solution that allows my team to collaborate seamlessly with chatbots and escalate complex issues to human agents.

MetaDialog is a conversational interface platform that uses generative AI to automate customer support. It's customizable with flows, escalation rules and API-first integration, and suitable for companies of all sizes. MetaDialog can integrate with Zendesk, Intercom and Facebook Messenger, among other tools, so your chatbot can hand off thorny issues to human representatives.

Another good option is Dixa, an all-in-one conversational customer service platform. Dixa spans omnichannel interactions with native voice, email, social media, messaging and chatbots. Its agent workspace is designed to be easy to use, and smart tools like AI-powered conversations and intelligent routing let you automate routine work while keeping human agents for important interactions.

Dropchat is a no-code platform that lets you create your own chatbots with data drawn from PDFs, websites and YouTube videos. With email and chat escalation to human agents, it's good for a broad range of industries and can integrate with any content management system. Dropchat's pricing is flexible, and its analytics are detailed, so it's a good option for teams that want to improve customer support and collaboration.

If you want a more elaborate approach, ChatNode is a full-stack platform for building advanced AI chatbots. It can handle multiple data sources, live agent handoff and a variety of integration options. ChatNode promises to automate a lot of customer service work, boosting efficiency and customer satisfaction.