If you're looking for a tool to gather and manage reviews across multiple sites, Birdeye is a great option. It can manage reviews across multiple sites, as well as social media and listings. More than 150,000 local businesses and brands use the platform, which uses AI to provide insights to customers and businesses to help them improve the customer experience and online reputation. It integrates with more than 3,000 CRMs, PMSes and other apps, so it's a good option for businesses that need something that can grow with them.
Another good option is Fera, an e-commerce app that aggregates and displays product and store reviews from multiple sources, including Facebook, Google, Amazon and Etsy. It can handle photo and video reviews, verify reviewers and moderate reviews to try to build trust with shoppers. Fera integrates with more than 45 apps and works with Shopify, Wix and BigCommerce e-commerce sites, so it's a good option for businesses that want to build social proof and drive sales with automated review collection.
If you're looking for a more general-purpose online reputation management tool, check out Reputation. The tool aggregates internal and external data from hundreds of sources to give you a 360-degree view of your brand. It consolidates feedback from multiple channels, provides AI-driven insights and lets you benchmark yourself against competitors. With tools for review management, business listings and social media, Reputation helps businesses turn customer feedback into actionable insights, improve customer satisfaction and drive growth through real-time reporting and analysis.
Last, Chatmeter is a multi-location intelligence platform that helps businesses manage their online presence, customer reviews and local SEO with AI-powered tools. It provides accurate listings, customizable review templates and surveys to measure customer sentiment. Chatmeter is designed to increase online visibility, customer engagement and revenue for multi-location businesses, so it's a good option for managing customer experience and brand reputation at scale.