Question: I'm looking for a solution that helps me identify and resolve technical issues affecting employee productivity.

For a solution to help you identify and fix technical problems that can slow down employees, Lakeside Software has a mature AI-infused platform that offers real-time visibility into complex IT operations. It gathers more than 10,000 data points per 15 seconds from endpoint devices so you can take proactive IT actions, pinpoint root causes and create a better digital employee experience. The platform is designed to simplify IT operations, increase productivity and reduce the number of tickets, making it a good choice for IT teams.

Another strong contender is Almaden, which uses generative AI technology to monitor digital employee experiences and flag issues that are holding people back. Its Collective IQ feature speeds up root cause analysis and automates helpdesk services, and SmartCenter helps ensure resources are available on time and at the right price. The platform is geared for companies with remote or hybrid workforces that want to improve employee productivity and satisfaction.

Leena AI is another contender, with a Gen AI employee assistant that automates tasks in IT, HR and finance apps. It cuts IT and HR queries by up to 90% and offers real-time insights so employees can stop doing mundane work. Leena AI integrates with many enterprise systems to offer contextual help and centralizes information to overcome knowledge gaps, so it can help employees work more productively and efficiently.

For a full-featured IT help desk, Freshservice is a strong contender with AI-powered automation of IT operations. It offers omnichannel communication, IT service management and IT asset management so you can track hardware and software in real time. With integrations with many applications and a 14-day free trial, Freshservice is designed to cut repetitive work and improve productivity, employee satisfaction and overall IT service management.