Question: I need a system that can provide real-time analytics and improve customer experience management - do you know of any options?

If you're looking for a system to offer real-time analytics and customer experience management, Sprinklr is a good choice. It's an all-in-one, AI-infused platform that spans front-office teams, tools and touchpoints. With products like Sprinklr Service for customer service, Sprinklr Social for engagement and Sprinklr Insights for real-time consumer insights, it's designed to help you work more efficiently and keep customers happier.

Another good choice is Quantum Metric. This real-time digital analytics platform helps you optimize online experiences by uncorking data bottlenecks and giving you immediate insight into customers' interactions. Features like session replay, AI-generated session summarization and customizable dashboards let digital teams and product managers verify technical problems and set priorities for improvement.

If you want a more specialized approach to customer feedback, Anecdote offers real-time insights by monitoring feedback from many sources like App Store reviews and social media. With its proprietary Natural Language Processing Engine, Anecdote offers bug analysis, automated AI tagging and customizable alerts, which can help you cut churn and lower support ticket resolution time.

Last, MoEngage is an insights-led customer engagement platform that uses AI to optimize interactions and personalize the customer experience. It includes features like customer insights and analytics, omnichannel communication and AI-powered campaign optimization, so it's a good fit for enterprise brands in many industries.