Question: Is there a software that helps businesses respond to online reviews and feedback in a timely and personalized manner?

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GatherUp

GatherUp is an automated review software designed for agencies and local businesses. It helps manage reviews across multiple platforms and supports personalized responses using AI technology. Key features include listening to customer reviews, understanding what's being said, and engaging with customers across multiple channels. This tool can improve local search rankings and customer satisfaction.

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Birdeye

Another robust option is Birdeye, an all-in-one review management and messaging platform for multi-location businesses. Birdeye manages digital presence, customer experience, and growth with features like social media management, listings management, and unified messaging. It integrates with over 3,000 CRMs and apps, offering AI-powered insights to drive growth and improve customer interactions.

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MARA

For a more specialized approach, consider MARA, which uses AI to craft personalized responses and analyze reviews. MARA's features include a review inbox, smart snippets for common complaints or praise, and brand voice adaptation to match your company's tone. It aims to save time and improve customer interactions by automating responses, helping businesses achieve high response rates.

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Amazely

Lastly, Amazely offers AI-powered review management and marketing. It stands out with features like automated review requests, social content creation, and real-time responses to negative reviews. This platform also integrates with popular tools like Square, making it accessible for businesses looking to enhance their online presence and customer attraction.

Additional AI Projects

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Autoreviews AI

Automatically generates responses to customer reviews in a brand's voice and style, across multiple platforms, providing actionable insights and streamlining review management.

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Podium

Capture and convert leads efficiently with AI-powered automation, personalization, and integration, streamlining communication and payment processes.

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Reputation

Aggregates internal and external data from hundreds of sources, providing a comprehensive view of a brand and predicting consumer expectations with AI-driven insights.

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Goodays

Tracks customer satisfaction across all channels, analyzes metrics, and provides actionable insights to help companies deliver on customer expectations and boost loyalty.

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Chatmeter

Unifies online presence, manages customer reviews, and optimizes local SEO across multiple locations, providing actionable insights to improve customer experience and brand reputation.

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Broadly

Streamline operations and deliver 5-star customer experiences with an all-in-one platform that automates review requests, simplifies operations, and leverages AI to save time.

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Viff

Generates polite and contextually relevant responses to guest reviews in real-time, maintaining a consistent brand tone and voice across all reviews.

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zenloop

Automates customer feedback analysis, identifying key drivers of satisfaction and dissatisfaction, and triggering targeted actions to improve customer experiences.

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eDesk

Centralizes customer interactions and order info into support team-friendly tickets, automating tasks and providing personalized responses for 4x better productivity.

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SurveySparrow

Engage customers in real-time, gather intelligent insights, and take data-driven actions with AI-powered conversational surveys and automations.

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FeedLens

Automates app review management, extracting valuable insights and responding with contextually relevant answers, saving time and energy for businesses.

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ReviewXpo

Automates review gathering, moderation, and display to increase social proof and drive sales, integrating with e-commerce sites like Shopify and Wix.

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Anecdote

Uncover actionable insights from customer feedback across multiple sources, including reviews, messages, and social media, to inform data-driven product development and decision-making.

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Syncly

Centralizes customer feedback, analyzing sentiment trends and flagging critical issues in real-time, enabling data-driven decisions to improve customer experience.

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ReplyGuy

Automates finding and responding to product mentions on social media, generating personalized and relevant replies to attract new customers.

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TrustLoop

Collects customer feedback before product-market fit, promotes positive reviews, and provides AI-driven insights to improve reputation and conversion rates.

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EmbedSocial

Automatically aggregates and analyzes user-generated content from social media and review sites, providing real-time insights and customizable display options.

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Kenect

Streamline customer communication, online reputation, and payment collection with an all-in-one platform featuring AI-powered texting, review management, and payment solutions.

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Wootric

Capture feedback at key moments to understand what drives loyalty and improve customer experience.

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Robot of Business

Automates business processes with customized solutions, integrating with existing workflows to optimize repetitive tasks, increase productivity, and drive revenue.