Question: Is there a tool that can help me monitor and respond to online reviews across all my business locations?

If you're looking for a tool to monitor and respond to online reviews across all your business locations, Birdeye could be a good option. This review management and messaging platform is geared for multi-location businesses. It includes features like review management across multiple platforms, social media management, listings management and unified messaging. Birdeye has more than 3,000 integrations and is used by more than 150,000 local businesses, so it's a good choice for businesses looking to scale their operations.

Another good option is Chatmeter, which offers a suite of tools for managing customer reviews and local SEO. It offers AI-powered review management with customizable templates, accurate listings and local pages, and scalable social media management. Chatmeter also offers surveys to measure customer sentiment and analysis tools to identify problems, so you can better manage customer experiences and reputations at scale.

If you prefer a data-driven approach, you might like Reputation. The platform aggregates data from hundreds of sources to give you a 360-degree view of your business. It includes multi-channel feedback consolidation, AI-powered insights, competitive benchmarking and a custom Rep Score KPI. Reputation also offers tools for managing reviews, social media and business listings, so you can improve local SEO and drive growth with data-backed insights.

Last, Yext is a powerful digital presence platform for multi-location brands that need to manage their online presence across many digital touchpoints. It offers features like AI-powered listings, search, content, reviews, social media and analytics. Yext integrates with existing marketing systems and offers real-time data and trend analysis, so you can ensure consistent and accurate brand information that improves search visibility and online discovery.