If you want to create your own custom conversations with a no-code interface and connect to WhatsApp, Haptik is a good option. This Conversational CRM uses Generative AI to help companies manage the customer lifecycle across many different industries. It has a no-code Conversation Studio that lets you build chat interfaces without programming, and it can reach customers on multiple channels, including WhatsApp. Haptik says its customers have seen good results, including a 68% repeat purchase rate on WhatsApp commerce and a 125% NPS improvement.
Another good option is Botpress, a ChatGPT chatbot builder geared for speed and simplicity. It has more than 100 integrations, including WhatsApp, and offers a professional welcome message for users. With features like LLM integration, database synchronization and an API for customization, Botpress offers a lot of power for building and managing AI agents. The service offers a free tier and paid plans with more features.
If you want something more flexible, check out Gupshup. This conversational engagement platform lets businesses automate customer acquisition, marketing and support across 30+ messaging channels, including WhatsApp. Gupshup offers a Bot Studio for creating custom conversational journeys and supports many industries. With more than 45,000 brands using the service, it's a well-established option for maximizing customer lifetime value and lowering service costs.
Landbot is another option for automating conversations. This no-code chatbot generator integrates with popular apps like Google Sheets and Mailchimp, and offers omnichannel experiences on WhatsApp, the web and Facebook Messenger. With easy data exchange and support for industry standards, Landbot can help businesses attract more leads and offer 24/7 customer support, making it a good option for Marketing, Sales and Customer Service teams.