If you're looking for a messaging platform that offers SMS, MMS and mobile wallet abilities to generate revenue and loyalty, Vibes is a top contender. Vibes offers a range of mobile marketing tools that let businesses communicate with customers with personalized SMS and MMS messages, and mobile wallet integration for promotions and loyalty cards. The platform also includes AI-powered insights for automated marketing recommendations and analytics, and has shown strong results with an average 90x ROI on SMS messaging programs and 97%+ mobile audience retention.
Another top contender is Twilio, a broad customer engagement platform that spans SMS, WhatsApp, voice and email communications. Twilio's features are deep, including a Customer Data Platform for personalizing customer journeys, multichannel communication APIs and an omnichannel campaign tool called Twilio Engage. With its secure onboarding and authentication abilities, Twilio is used by more than 290,000 brands and is relied on by millions of developers.
Gupshup is also a good option, particularly if you need a platform that spans automation across multiple customer touchpoints. Gupshup offers AI-powered chatbots on 30+ messaging channels, including WhatsApp and SMS, and tools like Bot Studio for creating custom conversational journeys and Agent Assist for helping human agents. It's used by BFSI, retail and healthcare customers and more than 45,000 brands overall to increase customer lifetime value and reduce service costs.
If you're looking for something more scalable, Kaleyra offers an omnichannel communication platform with SMS, voice, WhatsApp and chatbot abilities. Kaleyra offers secure, reliable, scalable communications with analytics and integrations with popular helpdesk software and e-commerce platforms. It supports multiple languages and has pay-as-you-go billing, so it's good for a broad range of industries.