Question: Is there a service that can integrate with my CRM and provide insights into lead behavior and preferences?

People.ai is a broad data platform that automates sales activity capture and matching to CRM records. It offers AI-based assessments of account and deal health, and tools like SalesAI to automate repetitive tasks and prescriptive coaching. People.ai can link to Salesforce and Microsoft Dynamics 365, among other CRM systems, so it's a good option for enterprise customers.

Another good option is Grain, a conversation intelligence service that automates notes and insights. It can link to CRM systems like Hubspot and Salesforce, and offers AI-based meeting notes, topic tracking and keyword alerts. Grain can help optimize sales performance and close deals, and offer insights to boost revenue and improve operations.

Conversica is another option. This conversational AI service uses human-like interactions to engage and qualify leads. With sophisticated NLU and NLG models, it can handle multilingual and omnichannel conversations, and can be customized for specific business outcomes. Conversica has a lot of CRM integration options, which lets you automate workflows and better engage customers.