Question: How can I improve employee adoption of new software and reduce IT support requests?

If you're trying to get employees to adopt new software and cut the number of IT support requests, Apty is definitely worth a look. Apty provides a full digital adoption platform to speed up software adoption with in-app guidance, ensure business processes are followed, and offer detailed tracking and analytics. It works with a broad range of enterprise software and is a good fit for companies with a large and complicated application portfolio.

Another contender is WalkMe, which simplifies user experiences with personalized guidance and automation to minimize application and workflow friction. With its detailed visibility into software usage, businesses can offer personalized, automated experiences and optimize software adoption. WalkMe customers have reported notable results, including a 94% reduction in help desk tickets and $1.4 million in estimated annual cost savings.

Userlane also has a mature offering for improving employee adoption and reducing digital friction. It includes features like interactive step-by-step instructions, targeted support information and detailed analytics to measure user behavior and engagement. Userlane has reported notable productivity improvements and cost savings, so it's a good fit for large enterprises in the middle of digital transformation.

If you prefer a more interactive approach, Whatfix offers personalized onboarding and interactive guidance for web, desktop and mobile apps. It includes features like no-code event tracking and user interaction analysis to help you encourage user adoption and process compliance. Whatfix is a leader in digital adoption platforms according to several research firms, so it's a good option if you want to boost productivity and cut support costs.