Question: Can you recommend a system that integrates website design, digital marketing, and CRM tools to improve guest experiences?

If you're looking for a system that combines website design, digital marketing, and CRM tools to personalize guest experiences, Allora is a strong contender. It's a suite of tools that includes Acquire for website design and digital marketing, Connect for optimized reservation management, and Retain for CRM and guest retention. The suite is designed to optimize distribution, guest acquisition and revenue optimization, so it's a technology partner you can count on in the hospitality industry.

Another contender is TrustYou, which offers a guest experience platform. It includes the Customer Experience Platform (CXP) for analyzing and optimizing customer feedback, the Customer Data Platform (CDP) for combining and understanding customer data, and the chatAI Platform for personalized guest recommendations. The suite of tools helps streamline guest interactions and deliver high-quality experiences efficiently.

If you want something more general-purpose, Sitecore combines historical, transactional and behavioral data into a single customer profile, matching technology to business processes and digital strategy. The platform includes tools for Experience Modernization, Global Content Operations, Limitless Commerce, and Data-Driven Optimization, so it's good for many industries and departments, including hospitality. It also offers generative AI help for content lifecycle and experience delivery.

Last, Milestone offers a digital experience platform that includes a hybrid headless CMS, customer data platform and AI Content Studio. It lets businesses control their digital presence, automate content creation and deliver personalized experiences. Milestone also offers insights through analytics so you can generate leads and optimize conversions.