Question: Do you know of a solution that allows me to deploy virtual assistants across multiple channels, including social media and messaging platforms?

If you want to span multiple channels, including social media, OneReach is a good option. The platform lets you create advanced, multimodal AI agents (IDWs) that span multiple channels like WhatsApp and Facebook Messenger. OneReach also offers customizable dashboards, in-depth analytics and support for more than 60 enterprise systems, so it's a good fit for companies that want to use digital teammates to improve employee and customer experiences.

Another good option is Humley, a no-code platform for quickly creating conversational AI assistants. It supports multichannel interactions and integrates with existing systems, so it's good for customers, support, HR, finance and IT. Humley touts its user-friendly interface, generative AI based on OpenAI LLM and GPT models, and performance analytics. It offers several pricing tiers, including a free plan to get started.

If you prefer an omnichannel approach, Chat360 offers a platform that uses generative AI to create no-code chatbots for WhatsApp, Facebook Messenger, Instagram and websites. Its drag-and-drop interface lets you create and manage chatbots without programming, making it a good option for companies that want to scale customer support, generate leads and boost engagement.

And Creative Virtual offers a more general-purpose conversational AI platform designed to improve both customer and employee experiences. With V-Studio, it offers real-time analytics, unlimited customization and support for multiple languages and devices. That's good for improving customer support and employee productivity with personalized interactions across multiple touchpoints.