Question: I'm looking for a tool that can handle customer inquiries and provide helpful responses at scale.

If you're looking for a tool to handle customer service requests and deliver useful responses at large scale, Forethought is a good option. This AI-powered customer service platform automates mundane tasks, improves resolution rates and lowers support costs. It includes tools like Solve for automated responses, Triage for assessing intent, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought can integrate with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce and SaaS businesses.

Another option is Auralis, which uses conversational AI to automate customer service. It can handle up to 70% of customer requests immediately and offers 24/7 support in more than 100 languages. Auralis offers in-app messaging, Support CoPilot, Insights Dashboard and Website Chat, and can integrate with existing help desk software. It's geared for companies that want to scale their customer support and improve customer satisfaction.

If you want a more comprehensive solution, Zendesk offers a broad customer service software that uses AI to personalize interactions across many communication channels. Its AI Agents work in conjunction with human agents to improve team efficiency and interaction quality. Zendesk is designed to work with companies of all sizes, with options that scale and are customizable, and it promises a good return on investment.