Question: Is there a chatbot that can understand customer requests in multiple languages and integrate with popular messaging apps?

If you want a chatbot that can handle customer service requests in multiple languages and that can tap into common messaging apps, Chatsimple is a good candidate. The AI chatbot platform can handle interactions in more than 175 languages and can connect to Facebook Messenger, WhatsApp, Instagram, Gmail and CRM systems, so it can be used in a variety of ways to improve customer satisfaction and sales and support operations. It also has features like lead generation, personalized responses and summarization of customer insights.

Another top contender is Haptik, a Conversational CRM that uses Generative AI to help companies manage customer lifecycles across different industries. It offers multichannel support on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web channels. With tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance tracking, Haptik can help businesses improve customer satisfaction and optimize operations.

For a more complete solution, Moveo offers an enterprise-level conversational AI platform that automates customer support. It handles multiple languages and can connect to WhatsApp and Facebook Messenger. Moveo's analytics dashboard and self-learning abilities offer insights for data-driven decisions, and it's well suited for industries like financial services, eCommerce and GameTech that need to automate customer support.

Also worth a look is helpix, which automates customer service across multiple communication channels, including social media, email, live chat, Telegram and WhatsApp. It uses sophisticated NLU to craft human-sounding responses and can tap into knowledge bases to help customers and cut response times. It's a scalable option for businesses that want to improve customer satisfaction.