Question: Is there a chatbot that can help me reduce customer support time by automating lead qualification and order tracking?

One is Brainwave, an independent customer service agent that uses ChatGPT technology to handle up to 70% of customer requests. It also includes AI-based lead generation and qualification, intelligent meeting scheduling and integration with third-party services like Google Calendar and CRM systems. The platform also supports multilingual 24/7 support and comes with a smart knowledge base that learns from company data, making it a good option for reducing costs and improving customer satisfaction.

Another option is BestChat, an AI-based customer service platform that helps businesses, including Shopify merchants, run their customer support more efficiently. It includes features like automated lead qualification, personalized product recommendations, real-time order tracking, and easy returns and exchanges. BestChat also offers multilingual support, customizable chat icons and data security, all of which can help improve customer satisfaction and drive revenue.

If you're looking for a more complete solution, check out Orimon, a ChatGPT-inspired chatbot platform for sales, support and engagement. It lets you build AI sales agents that can chat with website visitors 24/7, convert traffic into revenue and support more than 150 languages. Orimon features include lead qualification, multichannel integration, CRM integration and detailed analytics, making it a good option for teams in marketing, customer experience, e-commerce and sales.