Question: Can you recommend a platform that allows me to build custom voice features, such as IVR and call recording, for my contact center?

If you want a platform to add your own voice features to your contact center, SignalWire is a good choice. It's an all-in-one communications platform with tools to build sophisticated voice, messaging and video apps. The company's products include AI Agent for building your own voice assistants and Voice API for more advanced voice skills. With its modular API stack and low-code development tools, SignalWire lets you build and customize communication apps to better engage with customers.

Another good option is Voximplant, a mature Communications Platform as a Service (CPaaS). It's got tools to build and manage cloud-based call centers, extend products with voice, video, messaging and natural language processing. Voximplant supports more than 118 languages and dialects, and it's got a no-code contact center kit so you can quickly set up and manage cloud-based contact centers.

Genesys Cloud CX is also worth considering, with a broad suite of tools to optimize your contact center. The platform lets companies offer customers a great experience across many touchpoints, with features like omnichannel engagement, AI-powered automation and workforce engagement management. More than 8,000 companies use Genesys Cloud CX, and it's a leader in Gartner, IDC and Forrester research reports.

If you want something more specialized, Vonage offers a cloud-based contact center solution with omnichannel support for voice, digital channels, video and more. Among its features are pre-built CRM integrations, customizable dashboards, AI-Powered Routing, and Video and Screen Sharing for interactive sessions. It's designed for companies of all sizes that want to modernize their customer service operations with omnichannel experiences.