Question: Do you know of a platform that uses AI to auto-resolve mundane tasks and provide next-best actions for agents?

Aisera stands out as a comprehensive Generative AI platform designed to automate work across multiple domains, including IT, HR, customer support, sales, and operations. It features AI Copilot for proactive concierge services, AI Search for personalized enterprise-wide search, and Agent Assist for agent productivity. Aisera's domain-specific Large Language Models help in automating repetitive tasks, reducing hallucinations, and ensuring security and privacy with its TRAPS approach.

Another excellent option is Automation Anywhere, an integrated enterprise platform that combines AI, automation, and RPA to deliver intelligent process automation. This platform allows users to build custom AI agents, accelerate automation lifecycles, and optimize processes across service, IT, finance, and more. It leverages a cloud-native, AI-infused architecture and offers robust security standards to ensure compliance and high availability.

For those focused on improving customer experiences in contact centers, ASAPP offers a suite of AI solutions that automates and enhances agent interactions. Its features include generative automation, real-time guidance, and the harvesting and analysis of customer interaction data. ASAPP has demonstrated significant efficiency gains, including improved CSAT and reduced AHT, making it a strong contender for transforming contact center operations.