If you're looking for another SignalWire alternative, Voiceflow is worth a look. It lets you create, deploy and scale chat and voice AI agents with a range of tools for customizing AI interactions. The service offers multistep workflows, centralized data storage and integration with many services, making it good for automating customer support and designing conversations.
Another option is PolyAI, a customer-obsessed conversational platform geared for businesses. It's geared for handling complex issues, shortening wait times and improving customer satisfaction. With sophisticated voice AI and tight integration with existing tech stacks, PolyAI can handle high volumes of calls and help businesses improve operational efficiency with data-driven insights.
If you're looking for something more specialized, Talkdesk is a cloud-based contact center platform that uses AI to improve customer service. It offers tools for automating post-call work and increasing self-service rates, which makes it a good fit for industries like financial services, healthcare and retail. Talkdesk integrates with tools like Salesforce and Zoom, offering a single solution for improving customer experiences.
Last, Verloop is a conversational AI platform for automating customer support. It offers automated chat and voice interactions, agent empowerment tools and a unified platform integration. Verloop.io is for businesses in a range of industries, with the goal of improving response times, handle times and overall customer satisfaction through personalized and contextual interactions.