Nuance Alternatives

If you're looking for a Nuance replacement, there are a few options worth considering. One of the top contenders is Haptik, which offers a full Conversational CRM. The platform, powered by Generative AI, helps businesses manage customer lifecycles across industries. It includes tools like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized purchasing guidance, and Multi-Channel Support across messaging, voice, email and WhatsApp. Haptik's analytics and security capabilities can help businesses deliver better customer satisfaction and better operational efficiency.

Another top option is Wordcab, an AI platform for processing and analyzing vast amounts of unstructured communications. Wordcab transcribes in 57 languages and offers downstream conversation intelligence, data inquiry and intuitive analytics. It's good for sales, support, legal and medical use cases, and it's got security in mind with SOC 2 Type 2 certification and GDPR compliance.

If you want to put customers first, boost.ai has an enterprise-focused conversational AI platform. AI chat and voice bots personalize customer interactions and can handle high traffic volumes without breaking the bank. boost.ai emphasizes scalability and security with easy integration with existing systems, generative AI for creative answers, and a hybrid approach blending human and virtual agents for better customer satisfaction and customer service automation.

Last, Verloop is a powerful platform for automating customer support with automated chat and voice support, agent empowerment tools and a unified platform integration. Verloop also offers contextual conversations, live chat, bot builder, multilingual support and real-time monitoring, making it a good option for businesses in many industries looking to improve customer satisfaction and agent productivity.