If you're looking for another Elto alternative, Retell AI is worth a look. It's designed to let you build human-sounding conversational Voice AI with a response time of about 800ms. Retell AI lets you build complex workflows, deploy to multiple channels, analyze what happened after a call and gauge sentiment. It's designed to scale and to be secure, and it's got features like Turn-Taking models, end-of-turn detection and interruptibility to make conversations sound more natural. It's a good option for automating phone interactions.
Another good option is Voiceflow. The service lets you build, deploy and scale chat and voice AI agents with features like knowledge bases, multi-step workflows and centralized data management. It can integrate with services like CRM systems and analytics tools, and it's good for automating customer support and designing conversations.
You could also look at PolyAI, which is geared for enterprise customers and is good for handling complex questions and minimizing wait times. It's got a multilingual voice assistant that can handle high volumes of calls, and it offers operational insights to help you run it more efficiently. PolyAI is customizable and can fit into your existing technology stack, so it's a good choice if you want to improve customer satisfaction and operational efficiency.
Last is boost.ai, an enterprise-focused conversational AI service that automates customer service and improves satisfaction. It can handle high traffic volumes without breaking the bank, and it can integrate with your existing technology. The service's hybrid approach, which combines human and virtual agents, offers high-quality interactions and omnichannel consistency, so it's good for automating customer service.