If you're looking for another Arena Chat alternative, AIChatbot is definitely worth a look. It offers 24/7 multilingual support and can handle up to 90% of customer service requests automatically. With automated email generation, lead generation and GDPR compliance, it's good for e-commerce and other businesses. AIChatbot integrates with Shopify and Slack and other services, so you can keep your customer support workflow humming with human-sounding and helpful conversations.
Another option is Chatsimple. The service can be customized to boost sales and support with features like lead generation, personalized responses and support in more than 175 languages. It can integrate with several channels like Facebook Messenger, WhatsApp and Instagram, so it's good for businesses that want to reach customers wherever they are.
If you need a more full-featured CRM system, Haptik is a contender. It uses Generative AI to handle customer lifecycles in many industries. Haptik's tools include Gen AI Web Q&A for quick support, Gen AI Sales Assistant for buying guidance and Intelligent Analytics for tracking performance. It can handle multiple contact channels and has strong security, so it's a good option for boosting customer satisfaction and business efficiency.