Question: How can I use WhatsApp to sell products directly to customers and upsell items in the chat?

If you want to sell products directly to customers and upsell products in WhatsApp chats, charles is a great choice. This all-in-one WhatsApp marketing platform offers Commerce for sales and upselling in chats, automated conversations through Journeys, and Shopify and Zendesk integrations. It also comes with a lot of support and tiered pricing, so it's a good fit for medium to large businesses that need to handle lots of interactions and maximize revenue.

Another good option is Libromi, an AI-powered, no-code chatbot builder that can integrate with eCommerce platforms like Shopify and WooCommerce. The platform lets you sell directly to customers in WhatsApp with automated checkout and payment processing. It also offers bulk messaging, team inbox options and native integrations with more than 1,500 apps, so it can be adapted to different business needs.

Finally, Gupshup offers a more general-purpose conversational engagement platform with features like Bot Studio for creating custom conversational journeys and Campaign Manager for multichannel campaigns. It can handle interactions across the customer journey, from before purchase to after, and is used by many industries, so it's a good option for businesses that want to maximize customer lifetime value.