Question: Do you know of a WhatsApp CRM solution that integrates with e-commerce and allows for personalized customer interactions?

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Vepaar

If you're looking for a full-featured WhatsApp CRM that integrates with e-commerce and lets you personalize customer interactions, Vepaar is a good option. Vepaar marries WhatsApp messaging with CRM and e-commerce tools so you can manage customer interactions with personalized responses, sales funnels and customizable quick replies. The company also offers tools to set up and manage online stores, create and manage digital products and manage inventory, and offers a variety of payment integrations.

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Haptik

Another option is Haptik, a conversational CRM that uses Generative AI to improve customer lifecycle management in a variety of industries. Haptik offers features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying advice and Multi-Channel Support to reach customers on WhatsApp, Instagram Direct and other channels. Its features are designed to improve customer satisfaction and operational efficiency.

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Peach

Last, Peach offers a no-code and low-code builder to create WhatsApp-native apps without ever leaving the chat window. It can integrate with CRMs through Zapier, offering features like broadcasts, QR codes and chat management. Peach is geared for businesses in retail, hospitality, finance and education that want to improve their WhatsApp interactions and user experience.

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