If you're looking for a tool to automate sales and support work on WhatsApp, Gupshup is a great option. The conversational engagement platform automates customer acquisition, marketing, commerce and support work on many messaging channels, including WhatsApp. It has a Bot Studio for creating custom conversational flows, Agent Assist to help agents work more efficiently, and Campaign Manager for multichannel campaigns. Gupshup is used by more than 45,000 brands, which it says helps them increase customer lifetime value and lower service costs.
Another powerful option is Wati, a WhatsApp Business API designed for small and medium-sized businesses. Wati offers automation tools for marketing, sales and support on WhatsApp. Among its features are a no-code chatbot tool, a broadcast feature for targeted campaigns, and a shared team inbox for collaborative support. It integrates with Zoho CRM and Shopify, among other tools, so it can be used in many industries.
Last, Libromi is an AI-powered, no-code chatbot builder that lets you create more advanced chatbots and integrate with WhatsApp eCommerce using Shopify and WooCommerce. It also offers bulk messaging, team inbox options and native integration with more than 1,500 apps. Libromi is good for businesses that want to automate customer interaction and sales on WhatsApp.