Question: I'm looking for a solution that integrates multiple platforms to create a unified experience for my employees and customers.

If you need something that spans multiple platforms to present a single experience to employees and customers, OneReach is another option worth considering. The company's platform lets you build complex, multichannel AI agents (Intelligent Digital Workers, IDWs) designed to improve employee and customer experiences. It offers customizable dashboards, analytics and support for more than 60 enterprise systems and channels, so it can be used for a digital teammate experience.

Another option is erxes, an experience operating system (XOS) for customer engagement, sales, employee engagement and frontline operations. With omnichannel messaging, customer data management, behavioral insights and customizable reporting, erxes offers a unified and personalized experience. It can be used by companies of all sizes and industries, helping them deliver customer support, target marketing and automate tasks.

If you prefer a more data-driven approach, Qualtrics has an experience management platform that uses AI to give you insights into customer, employee and market research. It includes tools like Conversational Feedback, Manager Assist and Text Analytics Insights that let companies collect and analyze data to optimize care journeys and improve engagement. It's good for companies that want to turn data into personalized experiences and make more informed decisions.

If you want a unified cognitive platform for enterprise search and customer service, SearchUnify is another option. It uses AI and machine learning to deliver intelligent cognitive search, real-time analytics and personalized customer service. It can be integrated with Salesforce and Zendesk and can help you lower average handle time, improve first call resolution and increase customer satisfaction.