Question: Is there a unified live-chat service that integrates with multiple messaging channels and supports multilanguage conversations?

If you're looking for a single live-chat service that spans multiple messaging channels and supports multilanguage conversations, Haptik is a top contender. It supports multiple channels including WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS, and web platforms. Haptik's platform supports multilanguage conversations, too, so it's a good choice for businesses with a global customer base.

Another top pick is helpix, which offers intelligent automated customer service across multiple communication channels, including social media, email, live chat, Telegram and WhatsApp. helpix can generate human-sounding answers with sophisticated NLU, and it offers omnichannel communication, too, so it's a good option for companies that want to improve customer satisfaction.

Dixa is another option worth considering. It's an all-in-one conversational customer service platform that spans multiple channels, including native voice, email, social media and messaging. Dixa's interface is designed to be easy to use, with tools like drag-and-drop flow builders, AI-powered conversations and intelligent routing that can automate mundane tasks and ensure a consistent customer experience.

If you need to support lots of languages, Auralis is a good option. It supports more than 100 languages and can be integrated with existing help desk software. Auralis features include agent handoff, 24/7 support and an Insights Dashboard, too, so it's a good option for companies that want to scale up to support more customers.