Question: How can I get insights into my team's email workflow to optimize our communication and customer satisfaction?

To get a better idea of how your team is using email and to optimize communication, EmailAnalytics is a useful tool. It can be integrated with Gmail and Outlook to monitor email activity, track response times and rebalance workloads. With email traffic analysis and SLA tracking, it can be a big help in getting more work done and keeping customers happy.

Another good option is Hiver, a collaborative tool to manage shared inboxes and multi-channel help desks. It can be integrated with tools like Slack and Salesforce, and it uses AI automation and data analysis to speed up responses and improve efficiency.

If you want to go full-on AI, Superhuman can help you get more out of email. It's got features like AI writing, follow-up reminders and a split inbox that automatically categorizes important messages. It can help teams get more done faster, so it's a good choice for high-performing teams.

Last, Spark offers an AI-powered email system to prioritize, organize and automate work. It can be used with multiple email services, and it's got tools like smart inboxes, done markers and team collaboration tools to help get your team's email in order and get more done.