Question: Can you recommend a platform that can help me reduce failed deliveries and improve my overall customer experience?

If you're trying to cut failed deliveries and improve overall customer satisfaction, AfterShip is a good option to evaluate. It's a broad suite of tools for post-purchase customer experience, including proactive shipment tracking, returns automation and AI-based estimates of when orders will be delivered. With its integration technology that links to 1,171 carriers and many e-commerce sites, AfterShip can keep customers informed throughout the delivery process.

Another powerful option is DispatchTrack, an AI-based last-mile delivery management system. It can optimize delivery routes, track orders in real time and manage customer experiences to ensure the best possible delivery experience. Features like automated customer communications, real-time estimated time of arrival tracking and personalized updates help DispatchTrack customers cut last-mile costs and improve customer satisfaction.

Urbantz is another good option, a collection of tools to manage and optimize delivery operations. It can handle real-time delivery slot management, dynamic routing and multi-carrier management. It's good for companies that want to increase the number of successful deliveries and improve customer satisfaction by improving the underlying logistics.

If you prefer a more data-driven approach, Narvar offers insights based on a network of more than 2,000 retailers and carriers. Its services include AI-based estimated delivery dates, proactive order updates, engaging order tracking and streamlined returns and exchanges. Narvar can help companies cut WISMO calls, increase conversion rates and keep revenue by improving post-purchase experiences.