Question: Can you recommend a solution that provides real-time IT support and device management for my team?

If you're looking for a solution that offers real-time IT support and device management for your team, Electric could be a good choice. The platform offers real-time support, AI-powered IT solutions, mobile device management, IT ticketing systems, and more. It's geared for small to medium-sized businesses and promises to reduce IT spend by 50% with a standardized approach to IT management, with a 105% ROI.

Another good option is Atera, which combines Remote Monitoring and Management (RMM), IT automations, patch management, and AI-driven ticketing to help you manage IT at scale. Atera offers real-time network discovery, automated patch management, and strong security options, making it a good option for both internal IT departments and Managed Service Providers.

If you want to use AI automation to improve IT operations, Freshservice is an IT help desk solution that automates mundane questions and tasks. It also includes omnichannel support, IT service management, and real-time tracking of hardware and software. Freshservice also integrates with a range of applications, reducing repetitive work and increasing productivity.

Finally, Swif is a unified device management and compliance automation platform powered by GenAI. It lets you easily manage employee devices, ensuring security and compliance without needing IT staff. Swif also offers features like automated control through smart groups, device compliance automation, and integration with popular tools like Slack and Zoom, so it's a good option for IT managers and cybersecurity teams.