Question: I'm looking for an IT service management solution that allows for easy customization without requiring extensive consulting services.

InvGate is a no-code platform that lets IT teams make changes without the expense of high consulting fees or long implementation times. It's got the full range of IT Service Management abilities, including dynamic ticket management, automated workflows, SLAs and advanced dashboards. The AI Hub component uses AI to improve service delivery and support through code-free automation, so it's a good option for midsize and large companies.

SysAid is another good option, an all-in-one IT Service Management platform that uses AI to automate service delivery in a consumer-grade experience. It's got features like AI-powered conversational chatbots, automated ticket categorization and workflow automation. SysAid also has advanced customization abilities, service level management and remote control, so it's good for a range of business needs.

SolarWinds Service Desk is a cloud-based IT service management tool that uses AI to improve productivity and speed up resolution times. It's got ITIL-ready modules for incident, problem, release and change management, plus a CMDB and self-service with an assistive knowledge base. With customizable reports and integration with other apps, it's adaptable and efficient for businesses of all sizes.