Another top contender is Whatfix, an interactive digital adoption platform that offers personalized onboarding and interactive guidance. It offers a Digital Adoption Platform (DAP) for customized guidance and on-demand support, as well as Product Analytics for behavior analysis and data-driven decision making. Whatfix is designed to increase productivity, reduce support costs and increase feature discovery, making it a powerful tool for improving user adoption and overall product growth.
Last, Forethought is an AI-powered customer support platform that automates mundane tasks and boosts support efficiency. It offers tools like Solve for automated responses, Triage for intent assessment, Assist for agent productivity and Discover for workflow optimization. Forethought integrates with leading helpdesks and is designed to lower support costs and improve customer satisfaction, making it a good option for e-commerce and SaaS.