Question: Is there a platform that allows trainers to provide feedback on customer interactions and evaluate candidate skills?

For trainers who want to give feedback on customer interactions and assess candidate skills, Adaface is a good option. It has a large library of skills tests and assessments covering programming, cognitive, business and other areas. The service uses intelligent chatbots for conversational assessments that are designed to be good for candidates while still being objective. Adaface also integrates with common ATS software to help manage candidate pipelines and hiring team collaboration.

Another contender is Canditech. The service streamlines hiring with technical and soft skills assessments, job simulation tests, video interviews and pre-screening chatbots. It's got more than 500 tests created by experts, but also lets you customize assessments, add employer branding and score candidates automatically. Canditech integrates with ATS software and offers detailed candidate reports, too, so it's a good option for efficient and fair hiring.

For assessing communication skills, Virtual Sapiens offers an AI-based communication coach. The Presence Portal suite includes tools for self-assessment, real-time feedback while videoconferencing, and deeper analysis of communication signals. The service integrates with common videoconferencing tools like Zoom and Google Meet, so it can help you assess communication skills in hybrid work situations.

Last, Interviewer uses AI to automate interviews, cut bias and save time. It records video and audio, transcribes it on the fly, and offers real-time analytics. You can customize topics, scoring criteria and role-based questions, so Interviewer can give a personalized assessment. It integrates with existing HR systems, too, and has measures to thwart cheating. That makes it a good choice for high-volume candidate pipelines.