Question: I need a system that helps me make data-driven decisions by analyzing feedback from customers and employees, can you suggest one?

For a system that can help you make data-driven decisions by analyzing customer and employee feedback, Deep Talk is a powerful tool. It can perform sentiment analysis, verbatim analysis and NLP training, transforming text data into insights. It can be integrated with messaging services like WhatsApp, Microsoft Teams and Google Chat so you can gather feedback from different sources. Deep Talk also offers pre-trained categories, chat with your data and GPT generator, and has flexible pricing to accommodate different business needs.

Another option is Qualtrics, which offers an experience management platform with AI-powered insights for customer, employee and market research. It offers a range of suites for customer and employee experience, strategy and research, and features like Conversational Feedback and Text Analytics Insights. Qualtrics can help companies collect and analyze data to improve employee engagement, optimize employee journeys and drive business results. The platform is backed by enterprise-grade compliance and security.

Startquestion is another option, particularly for those who need an easy-to-use interface. It lets businesses create custom surveys and analyze feedback. The service can be used for employee onboarding, user research and customer satisfaction surveys, and offers templates and scheduling of email reports to monitor key performance indicators. It's GDPR compliant, so it protects data.

For a full experience management platform, Medallia offers insights powered by AI analytics. It can gather feedback from many sources, offer role-based reporting and integrate with other systems. Medallia is designed to help companies improve customer, contact center and employee experiences, and offers enterprise-level security to protect data while ensuring compliance. Its pricing is based on the number of Experience Data Records collected.