Question: Do you know of a tool that helps automate customer service tasks and provides personalized interactions on WhatsApp, Instagram, and Facebook?

If you're looking for a platform that automates customer service tasks and offers personalized interactions on WhatsApp, Instagram and Facebook, Haptik is a good option. It has a range of features, including Gen AI Web Q&A for rapid customer support, Gen AI Sales Assistant for personalized buying advice, and Multi-Channel Support for reaching customers on WhatsApp, Instagram Direct and Facebook Messenger. The platform is designed to improve customer satisfaction and operational efficiency, with notable results including a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

Another option is Aivo, which uses natural language understanding, live agent integration and generative AI to automate and personalize customer interactions. It includes a no-code tool for WhatsApp campaigns, a live agent tool for more complex issues and video chat support. Aivo is geared for fintech, retail, ecommerce and telecom customers, reducing call center volume and improving efficiency.

Verloop is another option. The platform automates chat and voice interactions to improve customer satisfaction and agent productivity. It offers features like automated chat and voice support, contextual conversations and multilingual support, making it a good fit for businesses in e-commerce, banking, travel and other industries.

If you're on a tighter budget, Botsify offers live-chat services across multiple channels, including Facebook Messenger, WhatsApp and Instagram. With features like automated sales processes, multilanguage chatbots and integration with third-party platforms, Botsify is designed to optimize customer support and marketing efforts. It offers a 14-day free trial and lifetime customer support.