Question: Can you recommend a customer loyalty program that integrates with both online and offline sales channels?

For a customer loyalty program that spans online and offline sales channels, Punchh is a good option. The AI-powered platform lets businesses create loyalty programs that span in-store and online channels. With features like personalized offers, campaign management and mobile app integration, Punchh combines data from more than 200 technology integration points to give businesses a single view of customer behavior and to help them attract and retain customers.

Another good option is Marsello, which is geared for omnichannel retailers. Marsello connects to both POS and eCommerce apps to offer a single loyalty experience across in-store and online channels. Features include loyalty data analysis, gamification, email and SMS campaigns and automations to personalize customer experiences. Marsello also offers a 14-day free trial so you can try it out before signing up for a subscription.

For enterprises that want a more serious loyalty program, Zinrelo offers a more elaborate approach to customer loyalty. It combines detailed data analysis and strategy consulting to create loyalty programs that are more tailored to individual customers. Zinrelo connects to POS systems to gather customer data and can handle receipt scanning for offline purchases, too, so it's a good option for businesses that want to improve customer relationships across many sales channels.

If you're looking for a platform that focuses on gamification and personalized rewards, Gameball could be a good choice. Gameball offers tools for cashback, VIP tiering and referrals, as well as AI-powered communication and segmentation and analytics. It can handle omnichannel experiences and connects to e-commerce sites like Shopify, so it's a good option for businesses that want a single system to boost customer engagement and loyalty.