Question: I'm looking for a way to track user engagement metrics and monitor conversations in real-time, can you suggest a chatbot platform that offers this?

If you want a more powerful chatbot foundation with tracking of user engagement metrics and real-time conversation monitoring, Olark is a good choice. It offers live chat, AI-powered chatbots, real-time analytics and transcripts so businesses can measure sales, marketing and customer support. With more than 100 plugins and APIs that integrate with Olark, it's customizable and adaptable to a wide range of business needs.

Another good option is AddisChat, a no-code platform that lets you create and embed AI-powered chatbots on your website. It comes with a user analytics dashboard to track engagement metrics in real time so you can quickly see what questions people are asking and how long it takes to respond. It also integrates with web and mobile apps so you can keep tabs on interactions.

If you want something more built in, Social Intents offers live chat and AI chatbots that can be built right into collaboration tools like Microsoft Teams, Slack, Zoom and Google Chat. It's got features like real-time chat auto-translation, customizable chat widgets and detailed analytics, so it's good for teams that want to reach out to website visitors right where they're working.

Last, ChatBeacon is a full-featured digital live chat platform that handles multiple languages and multiple communication channels, including live video chat and SMS chat. With detailed analytics and real-time tracking, it can help businesses improve customer support and engagement across multiple channels, so it's good for businesses of any size.