Question: Is there a chatbot platform that integrates with multiple e-commerce platforms and provides data insights to improve the user experience?

For your use case, DigitalGenius is an all-in-one AI-powered customer service automation platform designed for e-commerce. It can connect to shipping carriers, ecommerce platforms, ERPs, payment gateways and loyalty programs. With proactive AI to resolve customer issues, a Flow Builder tool for non-technical users, and advanced analytics, DigitalGenius can help you deliver exceptional customer experiences and drive business results.

Another top contender is Rep AI, which connects to Shopify to help e-commerce companies with customer support and sales. It can handle up to 97% of support requests and can offer personalized advice and product recommendations. Rep AI also integrates with other tools like Gorgias, Yotpo, Klaviyo and Zendesk, giving you AI-driven insights to optimize sales and support operations.

Smartsupp is another good option, a conversational AI and chatbot platform that works with a variety of e-commerce tools, including PrestaShop, WordPress, Shopify, Magento and others. It offers live chat, AI-powered chatbots, lead generation and multichannel integration. Smartsupp also offers data insights and a mobile app for ongoing support, which can help you increase sales and conversion rates.

If you're looking for a platform that offers a lot of integration and data insights, tak.chat is worth a look. It connects to Shopify and WooCommerce sites to provide real-time product and order information, which can be used to automate support requests. Powered by ChatGPT, it can answer up to 70% of support questions on its own and offer actionable insights to improve customer satisfaction and operational efficiency.