If you're looking for a chatbot platform that spans languages and integrates with other services like Slack and WhatsApp, LiveChatAI is a good option. It offers support for 95 languages and can connect to services like Slack and WhatsApp for training AI bots, handing off humans, and live chat with humans. The company positions the service to reduce support volume and increase customer satisfaction by quickly addressing common issues, and offers a free forever plan and more advanced options.
Another good option is Chatbase, which lets you customize how you build and integrate chatbots into your website or through programming interfaces. It spans languages and integrates with services like Slack, WhatsApp and Zapier, so it's good for customer support, lead generation and user engagement. Chatbase's AI models are sophisticated, and it offers detailed analytics, customization and strong security, with pricing tiers for different business needs.
If you're looking for a broader customer service automation service, check out Kommunicate. It spans more than 100 languages and works across multiple channels, including websites and messaging apps. Kommunicate features fast and accurate response times, personalized experiences and integration with CRM and ticketing systems. It also has enterprise-grade security and compliance certifications, so it's good for companies large and small.
Last, Engati offers a conversational AI platform that spans languages and omnichannel engagement. It integrates with services like Shopify and spans digital channels like WhatsApp and Instagram. Engati offers low-code bot building and industry-specific solutions, so it's a good choice for companies that want to improve customer experience and automate lead generation.