Question: Is there a platform that offers analytics to measure the effectiveness of my chatbot in helping customers?

If you want a platform to gauge how well your chatbot is helping customers, Align AI is a good choice. It can analyze data in real time to help you evaluate and improve your AI chatbots, with features like auto-generated action items and results based on large-scale data analysis, to find areas for improvement and better understand how users are interacting with your bot.

Another good option is Haptik, a conversational CRM that uses Generative AI to handle the customer lifecycle. It has built-in intelligent analytics to monitor performance and a range of tools like Gen AI Web Q&A and Smart Agent Chat. Haptik's platform is designed to improve customer satisfaction and operational efficiency in a variety of industries, so it's a good all-purpose chatbot analytics option.

If you want a customizable and scalable chatbot, Chatbase is worth a look. It has sophisticated analytics and lets you embed your chatbots directly on your website with APIs. Features include trustworthy answers, lead generation and support for multiple languages, but Chatbase's big selling point is a powerful foundation for customer support and customer engagement.

Last, Owlbot is another AI chatbot platform with analytics and usage statistics. It supports 95 languages and lets you customize results and import data from other sources. With flexible pricing tiers, Owlbot can accommodate businesses of different sizes, so it's a good option if you want to automate customer interactions and get more out of your data.