Question: I'm looking for a tool that automates routine tasks and creates self-service flows for customer interactions.

If you want a tool to automate some repetitive work and set up self-service flows for customer interactions, Zapier is a great choice. It can automate tasks across more than 7,000 app integrations, using AI to construct custom workflows and bots. With Zaps, Interfaces for custom forms and web pages, and Tables for databases, Zapier can handle email replies, sales calls, chatbots and more. It also offers a free plan with core features and pre-built templates to get you started quickly.

Another good option is Forethought, an AI-powered customer support platform that automates routine work and lowers support costs. It offers tools like Solve for automated responses, Triage for intent assessment and ticket routing, Assist for AI-created ticket summaries, and Discover for workflow optimization. Forethought integrates with popular helpdesks and is suited for e-commerce and SaaS businesses, promising big returns on investment and higher productivity.

If you want a more powerful automation tool, check out Automation Anywhere. The company's platform combines AI, automation and RPA for secure and intelligent process automation. You can create custom AI agents and speed up automation lifecycles, making it a good choice for service, IT, finance, customer service and more. Automation Anywhere's cloud-native architecture and deep integrations with popular platforms ensure strong security and high productivity.

Last, Help Scout is another good option for automating routine customer support work while focusing on more complex interactions. With features like AI Drafts for on-brand email replies, AI Answers for immediate knowledge base answers, and AI Assist for filling in the blanks, Help Scout lets teams work more efficiently and free up time for more personal interactions. Its interface is easy to use and no-code setup means it's easy to get up and running fast.