Question: Is there a tool that can automate routine phone calls for my medical practice, so my staff can focus on more important tasks?

Opkit is an AI-based automation system designed for medical practices like yours. It can handle a broad range of phone call automation tasks, capturing up to 100 data points per call and with high accuracy. It's got a human fallback team for situations where the AI falls short, and it's designed to be secure and HIPAA compliant, running on Amazon Web Services. Opkit also has an interface for reviewing results and for uploading/downloading data.

Another option is Hyro, which automates phone calls but also can help with other patient interactions. Hyro can handle 85% of patient interactions, including scheduling and answering frequently asked questions, and can link to tools like Epic EMR and Salesforce. It's designed to put patient safety first and offers real-time performance monitoring, so it can be a good choice for optimizing call center operations and patient satisfaction.

If you want a more advanced system, check out Elto. This live conversation AI can automate phone calls for up to an hour and then take follow-up actions. It's got low latency, natural-sounding voices and a scalable foundation that can be linked to other software with REST and GraphQL APIs. Elto's feature set, including Human Handoff and Post-Conversation Automation, can help you automate a lot of your operations.

Last, Klara has a patient engagement platform that centralizes communication channels and automates outreach workflows. It's HIPAA compliant and can link to several EHR systems, so different health care providers can work together. By automating reminders and follow-ups, Klara can free up health care professionals' time so they can focus on patient outcomes.