If you want to automate customer feedback collection and display it on social media, EmbedSocial is a one-stop-shop. The service aggregates customer reviews, photos, stories and social media posts on your website, with real-time alerts, AI-powered analytics and customizable widgets to present the content. EmbedSocial integrates directly with major social media sites and review sites, so you can collect and showcase feedback in one place.
Another option is Qualli, which can automatically collect feedback from social media and support channels. It also offers customizable surveys, centralized storage, sentiment analysis and AI-powered tagging and categorization. Qualli also offers real-time trend tracking and a no-code survey builder, making it a good option for product managers, marketers and designers who want to streamline feedback collection.
If you want an all-in-one feedback system with as little manual labor as possible, Cycle could be a good choice. Cycle collects feedback from multiple channels, records and transcribes customer calls and logs user research. It uses AI to process and categorize feedback, producing actionable insights and customer voice reports. That can be useful for product teams trying to optimize their development processes.
Last, Sauce is an AI-powered service that quickly analyzes customer feedback and produces insights in minutes. It can be integrated with services like Slack, Intercom and Zendesk, and you can upload CSV files for historical data. Sauce's sophisticated AI clustering technology spots important trends in feedback, which can be useful for boosting product adoption and reducing churn.