Question: Can you recommend an AI solution that helps hotels improve their operations and increase efficiency?

For hotels looking to transform their operations and boost productivity with AI, Haptik provides a comprehensive platform to manage the customer lifecycle. It includes features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized purchasing guidance, and Intelligent Analytics to track performance. Haptik helps hotels boost customer satisfaction and operational efficiency, with impressive results such as a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

Another top contender is Cresta, a generative AI platform that boosts contact center performance by analyzing conversations and surfacing insights. It includes features like conversation intelligence, agent assist, virtual agent and a no-code command center, which can provide real-time guidance and help agents answer questions correctly. Cresta integrates with multiple contact center platforms and has been named a leader in real-time revenue execution platforms, which can help hotels deliver better customer service and retention.

For a more user-centric approach, Textify offers a range of AI tools, or "genies," that can be customized for specific business needs. Its Room Genie, for example, is designed to help hotels improve service efficiency. Textify makes it easy for anyone to create and share high-quality tools to boost operational efficiency through its membership model, democratizing the creation of AI tools.

Last, Verloop is a conversational AI platform that automates customer support with features like automated chat and voice support, agent empowerment tools and contextual conversations. It helps hotels deflect a large portion of support requests, increasing agent productivity and customer satisfaction. This platform is great for hotels looking to modernize their customer service operations.