Another good option is Align AI, which is geared for optimizing Large Language Model (LLM)-based conversational products like AI chatbots. It analyzes user behavior and offers recommendations through auto-generated action items. This is a good choice for companies that want to improve their AI chatbot performance and overall user experience.
Monterey AI is also a good option. It uses sophisticated AI to extract insights from a variety of sources like user feedback, tickets, conversations and surveys. The platform's features like Extract, Classify + Triage, Q&A + Analyze and Collaborate + Deliver help product managers, customer success teams and business owners make data-driven decisions to improve customer satisfaction and product development more efficiently.