Question: Is there a platform that allows customer support teams to personalize their responses and tone while maintaining control over AI-generated answers?

If you're looking for a platform that lets customer support teams personalize their tone and response while keeping control over AI-generated answers, Twig is a top contender. Twig is an AI co-pilot for customer experience teams working with complex products. It includes features like AI personas, personalization and ecosystem data integration so teams can craft answers that are accurate and responsive. Twig also offers playbooks based on customer success leaders and scales with templates for large-scale personalization, so teams can respond much faster and more efficiently.

Another good option is Help Scout, which automates mundane tasks and simplifies communication for support teams. Its AI Drafts and AI Answers tools ensure answers are on-brand and informative. Help Scout also offers AI Assist for filling in the answers and adjusting tone of voice, so it's easier to keep a personal touch in customer interactions. The interface is easy to use, and there's not much setup required, so it's a good option for teams that want to improve their customer support.

Sierra is a conversational AI platform that lets you deploy AI agents that reflect your brand's tone and voice. It engages customers in natural conversations and resolves issues in real-time, integrating with existing systems. Sierra has security and compliance built in to protect data and ensure it's not used inappropriately, and it refines customer experiences through analytics and reporting.

Last, Verloop.io offers a range of features to personalize and contextualize customer interactions, including automated chat and voice support, live chat and multilingual support. Its Generative AI lets businesses deflect a large portion of support requests, which means better customer satisfaction and less work for live agents. The platform is good for e-commerce and travel companies, and it's designed to speed up response times and handle volumes.