If you're looking for a tool that uses AI to automate website interactions and offer personalized support to website visitors, Verloop is a good, mature option. Verloop.io is a conversational AI platform for automating customer support, with features like automated chat and voice support, agent empowerment tools, and a bot builder. It also works well across many industries, speeding up response times, handle times and customer satisfaction.
Another option is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle. Haptik has a range of tools, including Gen AI Web Q&A for fast answers, Gen AI Sales Assistant for personalized buying advice, and analytics for tracking performance. It works on several channels, including WhatsApp, Instagram Direct and Google Business Messages, so it's good for businesses in retail, fintech and other areas.
Moveo is another good choice, an enterprise-grade conversational AI platform that turns past conversations into a knowledge base. Its features include a no-code interface, advanced analytics and support for multiple languages, and it's good for financial services and eCommerce businesses that want to free up customer support agents and improve customer satisfaction.
If you want a more customizable option, check out MetaDialog. This tool uses generative AI to automate customer support and can be integrated with other software for a customized solution. Its features include a retriever model for fast information retrieval and customizable flows and responses, so it's good for businesses that want to use AI to improve the efficiency and accuracy of customer support.