If you're looking for a different Nexthink alternative, Almaden is worth a look. Almaden's digital employee experience management and IT asset management products use generative AI to help proactively manage end-users' digital experiences. The company's platform includes Collective IQ for accelerating root cause analysis and automating helpdesk services, and SmartCenter for ensuring timely resource availability. The result is a better employee experience, which translates to higher productivity and satisfaction, and is well-suited for companies with remote or hybrid work.
Another option is Riverbed, which offers a unified observability platform that collects real-time data from your IT environment and uses AI to automate remediation. With its range of products, including NPM+ for network observability and Riverbed IQ 2.0 for deeper insights, it can prevent, detect and resolve IT problems, resulting in better network performance and lower IT costs. The platform is good for industries like digital banking, energy and healthcare.
Also on the list is Quantum Workplace, which is geared toward optimizing employee experiences and driving impact through tools like engagement surveys, performance management and AI-driven insights. It's been shown to reduce turnover by up to 50% and increase productivity by up to 20%, so it's a good option for companies looking to improve employee engagement and retention.
For a broader approach, ServiceNow offers an enterprise platform that spans many domains, including IT, customer service and HR. With AI and generative AI, ServiceNow can boost productivity and efficiency with tools like Performance Analytics and Trust and Compliance. It's good for companies of all sizes, and can be a good option for companies looking for a more comprehensive IT operations management platform.