Question: Is there a platform that offers workforce engagement management and performance dashboards to monitor and optimize agent performance and customer experience?

If you're looking for a platform that offers comprehensive workforce engagement management and performance dashboards, Playvox is a strong candidate. Playvox is a cloud-native solution for contact centers that combines technology with a people-centric approach to improve interaction quality and increase productivity. Its features include workforce engagement management, real-time AI-powered forecasting and scheduling, automated quality management, and performance dashboards. Playvox integrates with popular CRM tools like Salesforce and Zendesk, making it easy to use within your existing infrastructure.

Another excellent option is ClearView. ClearView provides real-time dashboards to measure agent efficiency and optimize performance. It offers customizable dashboards, interactive charts and graphs, gamification, coaching tools, and quality monitoring. ClearView aggregates data from multiple tools, including ACD, CRM, WFM, and QM, allowing you to create your own metrics and track agent development. This platform is designed to boost agent morale and engagement, improve operational efficiency, and deliver a better customer experience.

Quinyx is also a great choice for managing your workforce and improving performance. It offers an AI-powered Workforce Management Platform that includes tools for employee engagement, business optimization, and workforce management. Quinyx provides features such as demand forecasting, workforce scheduling, labor optimization, and advanced analytics. It integrates with existing payroll solutions and has received positive reviews for reducing scheduling time and improving employee satisfaction.

For a more detailed look at workforce analytics, ActivTrak offers insights into digital work activity data to enhance productivity and engagement across in-office, remote, or hybrid work environments. Its dashboards for monitoring productivity metrics, productivity reports, and workload management can help you improve productivity and employee engagement while ensuring data privacy and security.